Senior IT Systems Support

Tech Stack

Apple & macOS, Google Workspace, enterprise endpoint management, courtroom AV technology, and AI-assisted workflows.

Systems

Apple & macOS

Modern Apple fleet management & zero-touch provisioning

macOS AdministrationiOS Device ManagementKandji MDMZero-Touch ProvisioningApple Business Manager (ABM)
Systems

Google Workspace

Production Google Workspace administration

Admin ConsoleUser Provisioning & GroupsDrive & Gmail ManagementWorkspace Security Policies
Systems

Core Systems & Platforms

Enterprise infrastructure management

Windows 10/11 AdministrationWindows Server (AD, GPO)Microsoft 365 AdministrationAzure AD / Entra IDSharePoint & Teams
Systems

Endpoint Management

Mass deployment & configuration

Microsoft Intune / Endpoint ManagerKandji MDMMECM / SCCMImaging & DeploymentPatch Management
Networking

Networking & Connectivity

Infrastructure stability & troubleshooting

TCP/IP, DNS, DHCPVPN — FortiClient, RAVPN, Always-OnLAN/WAN TroubleshootingCisco VOIPNetwork Printing
ITSM

ITSM & Operations

Full incident lifecycle management

JiraServiceNowBMC RemedyIncident & Problem ManagementKCS Knowledge Base ManagementRoot Cause Analysis
Courtroom Tech

Courtroom & AV Technology

Specialized legal AV & collaboration support

Justice Video Network (JVN)Crestron AV SystemsHybrid Courtroom SetupMS Teams / Zoom / Cisco WebexVirtual Proceedings Configuration
Systems

Hardware & Vendor Management

Full lifecycle hardware & procurement

Hardware Diagnostics & RepairProcurement & InvoicingApple Canada Vendor RelationsContract Renewals & Third-Party SLAsDevice Inventory & Asset Tracking
Security

Security & Compliance

Enterprise security & compliance posture

Microsoft DefenderBitLocker EncryptionMFA / SSOMDM Policy EnforcementSOC 2 Compliance AwarenessAccess Controls & PKI
Automation

Scripting & Automation

IT automation for provisioning & workflows

PowerShellPythonDevice Imaging AutomationSoftware Deployment ScriptsOnboarding & Provisioning Workflows
Intelligent Systems

AI Tools &
Current Workflows

I use AI responsibly to accelerate troubleshooting, documentation, automation, and modern web delivery. It's not just a buzzword; it's a practical enhancement to my systems engineering toolkit.

AI-Assisted Development

  • ChatGPT / GPT-4+ for Code Gen
  • AI-Assisted UI/UX Iteration
  • Documentation Structuring

AI in IT Operations

  • Root Cause Analysis Assistance
  • Knowledge Base Optimization
  • Ticket Triage Concepts

Security & Monitoring

  • Log Anomaly Detection Concepts
  • Compliance Monitoring Concepts

Enterprise Ecosystem

  • Microsoft Copilot (M365)
  • OpenAI Ecosystem
  • Azure AI Fundamentals
Modern Web Delivery

AI-Powered Web Development & APIs

Showcase of modern AI-assisted web development platforms, IDEs, and APIs used to build and operate this website efficiently.

AI-Powered Web Platforms

Modern deployment & infrastructure

Vercel (AI-optimized deployment)Supabase (Backend, Auth, DB)Next.js (React Framework)Serverless & Edge Functions

AI-Assisted IDES (Vibe-Coding)

Next-gen development workflows

Antigravity IDE (Full-stack AI)Cursor (AI-native editor)GitHub CopilotVS Code AI-enhanced

APIs & Communication

Seamless service integration

REST & JSON APIsWebhooks & Auth APIsEmail/Notification APIsEnvironment Config (.env)

AI-Enhanced Workflows

Optimized design & performance

AI-assisted UI GenerationAI-guided Responsive DesignAI-assisted DebuggingPerformance Improvements

Ready to see these skills in action?

See ProjectsLet's Connect