About.

I am an IT professional with 5+ years of progressive experience delivering high-touch technical support across government, enterprise, and MSP environments. My work is defined by a commitment to stability — ensuring that the complex systems powering our institutions remain secure, updated, and efficient.

Currently, as a Regional Systems Officer for the Ministry of Solicitor General, I serve as the sole regional IT representative supporting 300+ judiciary and court staff. I am the primary technical escalation point for VIP stakeholders including judges and senior court officials — operating under 15–30 minute response SLAs.

I have a proven track record managing full hardware lifecycles for 500+ device fleets, supporting VIP stakeholders under strict SLAs, and executing large-scale MDM and infrastructure migrations with zero data loss. I bring hands-on expertise with macOS, Kandji, Google Workspace, and Microsoft ecosystems.

My approach goes beyond "fixing tickets." I focus on Systems Ownership — understanding the root cause of issues, automating routine maintenance, and proactively upgrading infrastructure before problems arise. I have developed PowerShell automation scripts that reduced manual IT provisioning effort by ~30%.